Effective Date: June 13, 2025

At Behavior Analysis Jamaica (BAJ), we believe in empowering clients and families through transparency, mutual respect, and shared commitment. We are dedicated to upholding the highest standards of care and communication in all our services.

Client Rights

As a client (or caregiver of a client) receiving services from BAJ, you have the right to:

1. Respect and Dignity
   Be treated with respect, compassion, and cultural sensitivity at all times.

2. Confidentiality
   Have your personal and health information kept private in accordance with Jamaican data protection laws and ethical standards.

3. Informed Consent
   Receive clear, understandable information about the nature, goals, and methods of services before agreeing to participate.

4. Participation in Planning
   Be involved in the development of individualized service goals and behavior plans.

5. Service Quality
   Receive evidence-based services delivered by qualified professionals supervised by a Board Certified Behavior Analyst (BCBA), International Behavior Analyst (IBA), or Qualified Behavior Analyst (QBA).

6. Feedback and Complaints
   Share concerns or complaints without fear of retaliation, and have them addressed in a timely and respectful manner.

7. Access to Information
   Request access to your (or your child’s) records and service updates.

8. Right to Refuse or Withdraw
   Refuse or discontinue services at any time (with notice), and be informed of any potential consequences of that decision.

9. Freedom from Discrimination
   Access services without discrimination based on race, ethnicity, religion, gender, age, disability, or sexual orientation.

Client Responsibilities

To support a positive and effective service experience, clients and caregivers are expected to:

1. Provide Accurate Information
   Share relevant and honest information during the intake and assessment process.

2. Participate Actively
   Engage in sessions as appropriate, attend scheduled appointments, and follow through with recommended strategies when possible.

3. Respect Staff and Policies
   Treat BAJ staff and other clients with courtesy and respect. Follow participation, cancellation, and safety policies outlined by the organization.

4. Maintain Confidentiality
   Respect the privacy of other clients and families you may encounter through group sessions or workshops.

5. Communicate Openly
   Let us know about any changes, concerns, or needs that could affect your participation or progress.

6. Provide Timely Notice
   Give advance notice if you are unable to attend a session or need to reschedule.

7. Fulfill Financial Obligations
   Pay for services as agreed upon, including understanding your responsibilities regarding billing, cancellations, or insurance claims (if applicable).

Questions or Concerns?

If you have any questions about your rights or responsibilities, or would like to speak to a member of our team, please contact us:
📧 info@bajamaica.com